1. Agreement to these Terms
By creating an account, integrating the Coworkkit SDK, or otherwise using the Coworkkit service (the “Service”), you agree to these Terms of Service. If you are using the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation, and “you” refers to that organisation.
The Service is offered to business customers — organisations and professionals integrating it into their own application — and is not directed at consumers. You confirm that you are using the Service for purposes related to your trade, business, craft, or profession. Where a purchaser is nevertheless a consumer under applicable law, mandatory statutory rights continue to apply and are unaffected by these Terms.
2. The Service
Coworkkit is a multimodal agent runtime for in-app AI copilots. It provides a browser SDK and a hosted voice runtime (transport, speech, and language model) as a managed closed loop: you declare what the agent can do and where the user is, and we operate the voice session. We may improve, change, or discontinue features of the Service over time. The Service is provided on an ongoing basis and does not guarantee any specific uptime unless separately agreed in writing.
3. Accounts
Access to the Service currently requires an account provisioned by us. You are responsible for the security of your account credentials and API keys, for all activity that occurs under them, and for keeping your contact details current. Notify us promptly at ebi@coworkkit.ai if you believe a key or account has been compromised. API keys are yours to rotate or revoke through the portal.
4. Acceptable use
You agree not to use the Service to:
- break the law or infringe anyone’s rights;
- attempt to access, probe, or disrupt the Service, other tenants, or the underlying infrastructure beyond your own account;
- reverse-engineer, resell, or sublicense the Service except as expressly permitted;
- send unlawful, harmful, or deceptive content through the voice runtime, or use it to impersonate others; or
- place load on the Service that is designed to degrade it for others, or circumvent usage limits.
You are responsible for the actions you expose to the agent in your own application and for obtaining any consents your end-users require.
5. Fees, plans, and payment
Usage of the hosted runtime is metered in minutes of voice-session time. The Service is sold as monthly subscription plans, each including an allowance of minutes for the billing period. Included minutes are reset to the plan allowance at the start of each billing period — they do not accumulate from one period to the next. Your current plan, allowance, and remaining minutes are shown in the portal.
You can also buy one-time top-up packs. Top-up minutes are credited to a separate balance that is valid for 12 months from your most recent top-up: they are not reset by a renewal, a plan change, or a cancellation; every new top-up extends the whole balance to 12 months from that purchase, and they are drawn on only after the current period’s included minutes are used up.
Subscriptions renew automatically each period until you cancel. Cancellation takes effect at the end of the current paid period, after which the account reverts to the Free tier; we do not refund the remainder of a period. Moving to a higher plan takes effect immediately, with the prorated difference charged for the remainder of the period; moving to a lower plan takes effect at the next renewal, so you keep the plan you paid for until then. Full detail — including when unused minutes are refundable — is in our Refund & Cancellation Policy.
Pricing and plan terms may change prospectively; we will not change the terms of a period you have already paid for. Free-tier usage is subject to caps and may be changed or withdrawn.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: Paddle handles payment, invoicing, sales-tax and VAT collection and remittance, and the processing of refunds. Paddle's own buyer terms and privacy notice apply to that transaction alongside our Terms.
6. Intellectual property
The Service, the SDK, and all related software and materials are and remain the property of the Operator and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service and to integrate the SDK into your own application while these Terms are in effect. You retain all rights to your own application and content; you grant us only the rights needed to operate the Service for you.
7. Confidentiality
Each party may receive information the other treats as confidential. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, already known, or independently developed without reference to the confidential information.
8. Warranties and disclaimers
We provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose. AI systems can produce inaccurate or unexpected output; you are responsible for the permissions and confirmations you place around actions the agent can take in your application.
9. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, or for lost profits or data. Nothing in these Terms limits liability that cannot be limited by law (for example, for death or personal injury caused by negligence, or for fraud). Subject to that, the Operator’s total liability arising out of the Service is limited to the amount you paid for the Service in the twelve months before the event giving rise to the claim.
10. Termination
You may stop using the Service and close your account at any time; if you have a live paid plan, cancel it first (section 5), so that closing the account cannot leave a subscription billing you for a service you can no longer reach. We may suspend or terminate access if you materially breach these Terms, if required by law, or if continuing to provide the Service is no longer viable, giving reasonable notice where practicable. On termination, your right to use the Service ends; sections that by their nature should survive (for example, intellectual property, confidentiality, liability) survive.
11. Governing law
These Terms are governed by the laws of the Operator’s place of establishment, without regard to conflict-of-laws rules. The specific governing law and venue will be confirmed as part of the external counsel review noted above.
12. Changes to these Terms
We may update these Terms as the Service evolves. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Continuing to use the Service after a change takes effect means you accept the updated Terms.
13. Contact
Questions about these Terms? Contact S.M. Ebrahim Mirsafian at ebi@coworkkit.ai. Postal address available on request.